Support
Frequently asked questions. If you can’t find the answer, write to us.
How do I cancel my subscription?
Your subscription runs through Apple. On your iPhone, go to Settings › your name › Subscriptions, tap Lulie and choose Cancel Subscription. It ends at the close of the current period.
How do I get my purchase back?
In the app, open Settings and tap Restore Purchases. Make sure you’re signed in with the Apple Account you bought with.
Where are my photos?
One photo a week is kept in your album. Your photos stay on your phone and in an encrypted backup that only your phone can open.
How do I delete my data?
In the app, go to Settings › Face Data to delete your frames and backup. If you have an account, Settings › Account › Delete Account removes the account and the data tied to it. Deletion can’t be undone.
I switched to a new iPhone. What now?
If your account is linked with Apple, open the app on the new phone and choose Already a Member › Sign in with Apple; your program picks up where you left off. Older frames come back from your iPhone backup. As a guest, bring your subscription back with Restore Purchases.
How do I set reminders?
In the app, go to Settings › Reminder to change the time or turn the reminder off. For all notifications, go to Settings › Notifications › Lulie on your iPhone.
How do I change the app’s language?
The app follows your iPhone’s language. To change it for this app only, go to Settings › Lulie › Language on your iPhone.
How do I reach you?
In the app, tap Profile › Write to the Founder, or write to the address below. The founder reads every message.